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The BizFon Voice Mail System

Each Bizfon 680 Control Unit has a full-featured digital voice mail system built in!  The general capabilities of our voice mail are designed so they can be accessed by a single button on our BizTouch feature phone.  However, since the phone system can operate with any ordinary analog phone, the voice mail features are available with commands from the standard 12-key keypad, too.

Voice Mail Notification.  When you pick up an extension, your phone announces how many new messages you have in your mailbox.

Automated Attendant built in as a standard feature with separate and user friendly day and night greetings.

Personal Greetings.  Each extension can be set up to have a personal greeting. This provides each person with an extension to offer callers a personal greeting and suggestions on leaving voice mail or giving another extension or phone number to call for service or information.

Accessing Personal Voice Mail from any Extension.  You can access a personal voice mailbox from any extension. To access voice mail from any extension, do the following:

1. Pick up the telephone handset.
2. Press  5 . 
3. Enter your Universal Extension number.
4. Enter your Password and press  # .

Maximum Length of Voice Mail Messages.  The maximum length of a single voice mail message is 120 seconds. This can be increased or decreased by Customer Care at extension 299.

Ordering of Messages.  The standard ordering for playback of voice mail messages is that the first message received is the first message played back. This can be changed to play back the last, or most recently received, message first. Call Customer Care at 299 to make this change.

Call Handling in the Office.  The 680 allows each extension to route incoming calls two ways. These include:

• To another extension
• To another phone number at another location

Handling Calls at Your Desk.  By using the Personal Settings options, you have several ways of handling calls that come in to the extension. These include:

• Enabling Do Not Disturb - All calls will go to your voice mailbox.
• Enabling Call Forwarding - All calls are directed, after the number of rings specified through the option “Call Handling when not available”, to the extension or telephone number specified when setting up call forwarding.

You can determine whether the call is an internal call from another extension or is an outside call based on the type of ring. An internal call from another extension has a single ring. An outside call has two short rings.